Terms & Conditions

These Terms & Conditions apply to all orders placed on our website by any person, company or organisation. By using our website and placing an order, you confirm that you accept and agree to these Terms & Conditions in full.

All prices are shown in GBP (£) and include VAT where applicable. We strive to ensure all product information, pricing and availability is correct. However, errors may occur and we reserve the right to amend prices and product details without prior notice.

An order constitutes an offer to purchase products. We reserve the right to accept or decline any order at our discretion. An order is only accepted when we send you an order confirmation email.

We accept all major debit/credit cards, PayPal and other secure payment methods displayed at checkout. Payment must be received in full before your order is processed and dispatched.

We aim to dispatch all orders within the timeframes shown on our Delivery Information page. Delivery times are estimates and may vary due to circumstances beyond our control. Risk passes to you upon delivery of the goods.

If you're not completely satisfied, you may return items within 14 days of delivery. Items must be unused, unopened and in their original packaging. Please see our Returns Policy for full details.

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website. You must not misuse our website by knowingly introducing viruses or attempting to gain unauthorised access.

All content on this website, including text, images, logos and product descriptions, is the property of Prime Cleaning Supplies or our suppliers and is protected by copyright laws.

To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss or damage arising from your use of our website or products, except in respect of death or personal injury caused by our negligence.

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.